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How to Contact Us

By Email
  • Card Centre's email address


By Telephone
CIBC FirstCaribbean Credit Card Call Centres:
  • The Bahamas & TCI
  • St. Maarten
  • Curaçao
  • Belize
  • Toll-free from all other countries
  • Collect/Direct from all other countries
  • 242-393-4141 or 242-300-2244
  • 0-801-0244
  • 0-800-0244/0245
  • 0-800-744-2422
  • 1-877-888-2422
  • 246-431-5490
Visa Emergency Service Numbers:
  • Toll Free from within USA and Canada
  • Collect from other countries
  • 1-800-396-96651-800-396-9665
  • 1-303-967-1098
Platinum Customer Queries:
  • Toll Free
  • Collect/Direct -  Barbados and all other countries
  • Direct - Jamaica
  • Collect/Direct - Bahamas & TCI
  • Email
  • 1-800-744-5448
  • 246-431-5448

  • 876-922-5331
  • 242-300-2244
Customer BA Avios Queries:
  • Toll free
  • Oustide USA, Canada & Caribbean
  • Website
  • 1-800-452-1201
  • 1-718-335-7070


By Mail
  • In Barbados & all other countries:
CIBC FirstCaribbean International Bank
Credit Card Centre
PO Box 301
Lot 25 & 26
O & T Centre, Warrens Industrial Park,
Warrens, St. Michael
  • In The Bahamas:
CIBC FirstCaribbean International Bank
Credit Card Centre
PO Box N-4921
Solomon's Building
East West Highway
Nassau, The Bahamas
  • In Jamaica:

CIBC FirstCaribbean International Bank
Credit Card Centre

1 King Street




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Schedule of Charges

View details on CIBC FirstCaribbean's Schedule of Charges.

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Apply in Branch

Complete your Credit Card Application Form.PDF

Take your application form and all required information to your nearest CIBC FirstCaribbean branch.

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CIBC FirstCaribbean International Bank Cardholder Agreement

Please review our Credit Card Cardholder Agreement.PDF

Additional Cardholders

Want an additional cardholder attached to your credit card?
Complete the Additional Cardholder FormPDF and drop it off at your nearest CIBC FirstCaribbean branch.

Auto-Payment Enrollment

Complete the Auto Payment Enrollment Form to have your monthly payment debited automatically from your bank account. Drop off your form at the nearest CIBC FirstCaribbean Branch.

Credit Card Fraud

Find out how to protect yourself from Credit Card fraud.

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CIBC FirstCaribbean Credit Card Centres